Training provider
Customer Service Excellence
Training provider's details
Contact Name:
Customer Service Excellence
email address:
cse@cabinet-office.x.gsi.gov.uk
Address:
Customer Service Excellence Team,
Government Communications,
Policy Projects Team,
22/26 Whitehall,
London
Postcode:
SW1A 2WH
Telephone number:
0207 276 1720
Current training events by this provider
This Provider has no current events listed on the site
Customer Service Excellence was developed to offer public services a practical tool for driving customer focused change within their organisation. The foundation of this tool is the Customer Service Excellence standard which test in great depth those area that research has indicated are a priority for customers, with particular focus on delivery, timelines, information, professionalism and staff attitude. There is also emphasis placed on the development of customer insight, understanding the user’s experience and robust measurement of service satisfaction.
Location
SW1A 2WH
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